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Product description:Job DescriptionWe are inviting application  for Ground Staff as a "CUSTOMER SERVICE AGENT" at INDRA GANDHI INTERNATIONAL AIRPORT, NEW DELHI.We are provide placement in top class airlines (AIR INDIA, JET AIRWAYS, SPICE JET, INDIGO, CUMBATA, LUFTHANSA, CHINA, BWFS, AIR INDIA SETS, INDIA AIRLINE )Our major hands,* Aviation, Airline* Retail JOB RESPONSIBLITIES:-- Initiate Pre Flight & Post Flight work- Perform Check-in formalities and ensure that tickets and travel documents- Validate E-Ticket Passenger identity and documents- Report blacklisted documents to the seniors immediately- Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges.- Carry out the carriers seat allocation or selection system, issue boarding pass, detach flight coupons.- Ensure that frequent flyer programs of the airlines are professionally handled.- Handle denied boarding process and compensation.- Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.- Collect airport and any other service taxes applicable.- Directs passengers from aircraft through controls.- Arrange for transfer desk/connection services and baggage recheck.- Meet Arrival flight and prepare & handle MHB reports/cases professionally.