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Product description:Luxury comes in many forms, and selling luxury requires a specific set of skills attuned to the needs of its customers. And when it comes to finding a training provider for your luxury brand, it is not enough that they know luxury or that they know training, they must possess significant understanding and expertise in both. An in-depth knowledge of the luxury market ensures that your training provider knows your customer; how they think, how they buy, why they buy, what makes them return. Quite simply, without this knowledge, any training is irrelevant as it is not developed with the luxury customer in mind. Training should be engaging, exciting, interactive; whether a masterclass for a senior executive in presentation delivery or international demeanour, or a workshop for a group of customer facing staff in leadership, communication, customer engagement, business development or business etiquette, training must enable the employee to know their customer, inspire them and equip them with the skills that take performance from adequate to outstanding.